OUR QUALITY POLICY

We, FINE MARGIN GROUP SDN BHD
is committed to fulfilling
SUPPLY of QUALITY PRODUCTS
in FULFILLING CUSTOMER SATISFACTION
through GOOD COPORATE
HUMAN CAPITAL DEVELOPMENT
and CONTINUED IMPROVEMENT
guided by the requirement of
ISO 9001

Our Quality Objective

No Objective Target Data Collection Planning PIC Data / Source Monitor
1 100% satisfies the product delivery requirement to customer 100% meet the delivery time 1 Month To ensure stocks are sufficient for customer orders Group Operation Manager Requested time VS Delivery time 1 Year
2 “0” return from customer after delivery 0 Product return 1 Month To ensure that every product delivered meet customer requirements Group Operation Manager Quantity of reject / damage from
customer side
1 Year
3 To create human capital programs for staff efficiency improvement 1 program
for 1 year
1 Year To ensure staff are competent in carrying our daily work Administration Executive Program quantity 1 Year
4 “0” complaint from customer “0” CAR 1 Month To ensure delivered product meet customer requirements Group Operation Manager CAR quantity 1 Year
5 To reach customer satisfaction 80% per annum 80 achievement score 1 Year To ensure product delivered meet customer requirements Group Operation Manager Customer Satisfaction Survey Form 1 Year

ISO CERTIFICATE